When you feel the time is right to outsource your small business IT services in Columbus OH, of course you want a company that can provide you with highly skilled technicians and the most advanced technology on the market, but that may not be all you are looking for. In all probability you and your employees are skilled at what you do and not in computer speak, so it would be nice to work with a company that is easy to communicate with. While you will definitely want one that is easily reachable it is also important that they are able to explain to you effectively what they are doing and, if necessary, what they need for you to do.
You Want a Quick Response When You Need Service
Second on this list is that the company puts a technician onto your issue within minutes of your call. They should also keep you apprised of the progress they’re making. Outsourcing might be considered to be in its infancy, but is a growing industry and one of the ways that you can check out the company’s reputation is through the Better Business Bureau.
Invoices that are Clear and Understandable
It is a sad truth, but not all companies send out bills that are understandable. When you begin your discussions with a company that you are considering you will want to make sure that their billing process is clear and concise. If you cannot understand how they charge, or if the company you have been working with begins sending you complicated or unclear invoices, that is a red flag.
Friendly Outgoing Staff
While it would be nice to be able to say that you are always treated with friendly and personal service, that is not always the case. When you speak with any company you are considering pay careful attention to how they treat you. That can be a good indicator of how they will continue to treat you. Edge Technology checks every one of these boxes for you and their service is outstanding.
